Infosys BPO Recognised at Six Sigma Global Summit Awarded for Best Achievement of Organizational Business Improvement

Bangalore, India – November 3, 2008: Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has been conferred with the “Best Achievement of Organizational Business Improvement in Transactional Services” award at the 3rd Annual Global Lean, Six Sigma & Business Improvement Summit held at Orlando, USA.

The Global Six Sigma and Business Improvement Awards recognize the most outstanding organizational achievements through business improvement programs.

Infosys BPO was recognized for its commitment to the deployment of business improvement excellence programs and customer-centric business transformation.

“We are delighted to receive this award. This is a validation of Infosys BPO’s continued focus on operational excellence and the sustained efforts of our quality and business transformation team,” said Amitabh Chaudhry, CEO and MD, Infosys BPO.

The awards are conferred based on criteria such as strategic relevance, value generation, innovation, implementation, customer benefit, and leadership engagement and organizational leadership and learning.

The 2008 Global Six Sigma & Business Improvement Awards were judged by an independent panel of esteemed experts in the Six Sigma arena and business improvement experts and practitioners.

About WCBF-Six Sigma Solutions

WCBF-Six Sigma Solutions is the leading provider of extensively researched, high-quality six sigma conferences covering healthcare, financial services, sales and marketing, design for six sigma, lean and six sigma and service and transactional environments. WCBF’s Global Six Sigma, Lean & Business Improvement Summit, covering all industry sectors, is the largest senior-level annual event for the global six sigma community

About Infosys BPO

Infosys BPO Ltd. ( www.infosys.com/bpo ), the Business Process Outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Today, it is ranked among the leading BPO companies in India by NASSCOM, Dataquest, the International Association of Outsourcing Professionals, Red Herring, FAO Today, NelsonHall, and others. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, Czech Republic, China, Philippines, Poland, Bangkok and Mexico and employs 17,534 people. It closed FY 2007-08 with revenues of $250.3 million.

About Infosys Technologies Limited

Infosys (NASDAQ: INFY – News) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a Flat World. These solutions focus on providing strategic differentiation and operational superiority to clients. With Infosys, clients are assured of a transparent business partner, world-class processes, speed of execution and the power to stretch their IT budget by leveraging the Global Delivery Model that Infosys pioneered. Infosys has over 100,000 employees in over 40 offices worldwide. Infosys is part of the NASDAQ-100 Index. For more information, visit www.infosys.com

Infosys Safe Harbor

Statements in connection with this release may include forward-looking statements within the meaning of US Securities laws intended to qualify for the “safe harbor” under the Private Securities Litigation Reform Act. These forward-looking statements are subject to risks and uncertainties including those described in our SEC filings available at www.sec.gov including our Annual Report on Form 20-F for the year ended March 31, 2008, and our other recent filings, and actual results may differ materially from those projected by forward-looking statements. We may make additional written and oral forward-looking statements but do not undertake, and disclaim any obligation, to update them.

Fair Isaac and Infosys Technologies Accelerate Global Delivery of Decision Management Solutions

Fremont, California, & Minneapolis, Minnesota – November 06, 2008: In response to escalating demand for critical decision management tools and applications, Fair Isaac (NYSE: FIC), a leading provider of analytics and decision management technology, is teaming with Infosys Technologies Ltd, (NASDAQ: INFY) a world leader in consulting and information technology services, to leverage its global delivery methodology and integration network.

Heightened competitive pressures are driving leading companies to seek even more rapid deployment of the best decision management tools and applications so they can analyze, understand and act upon rapidly changing business dynamics. At the same time, global economic conditions require cost-effectiveness in these implementations.

“For a growing number of businesses today, the difference between survival and extinction comes down to effective decision management,” said Dick Stewart, vice president of professional services at Fair Isaac. “Working with Infosys, we can help more businesses survive and win in this environment. We can also maintain our unwavering focus on innovation, which is fundamental to helping our joint clients anticipate and address the next wave of challenges they will face.”

Since the start of 2008, Fair Isaac and Infosys have collaborated successfully on significant solution development and implementation projects for international clients. The Infosys Product Competency Center is part of the reason, providing clients of both companies with customized solutions that can be integrated seamlessly into their existing architectures and minimizing costs and time to implement.

“The global economic crisis is causing a ‘flight to quality’,” said Ashok Vemuri, Senior VP and Global Head, Banking and Capital Markets group at Infosys. “Businesses now want only the best, and they want it implemented as quickly and reliably as possible. The global partnership between Infosys and Fair Isaac gives our customers that advantage.”

Infosys BPO wins Indiatimes ‘company of the year’ award Our Bureau NEW DELHI

INFOSYS BPO was awarded the company of the year while its head Amitabh Chaudhary was awarded as the CEO of the year for taking the company to new heights in less than three years at the Indiatimes BPO Awards 2008 organised in the capital last week.
Mr Choudhary said: “Getting the award brings a sense of personal achievement but it’s my entire team I attribute this success to. Infosys BPO has become much more globally present company in every sphere of world in the last three years. But we are looking at scaling up global workforce, becoming a trusted transformation player and offering more platforms (not just FTE-based) over the next three years.”
The ‘most admired company to work for’ award went to India’s largest BPO Genpact while Satyam Group’s nonprofit venture, the Byrraju Foundation, won the social catalyst award. The Byrraju Foundation is a non-profit organisation set up in 2001 in the memory of Late Byrraju Satyanarayana Raju, the founder of the Satyam Group of companies (including Satyam Computer Services). The Foundation currently works in 180 villages in six districts of Andhra Pradesh (East Godavari, West Godavari, Krishna, Guntur, Ranga Reddy and Visakhapatnam) impacting lives of nearly one million people.
Says Byrraju Foundation CEO Verghese Jacob: “The foundation has adopted 199 villages. Some significant innovations over the last year are five active rural BPOs being run serving some of the leading Indian corporates. We have established 300 model schools in partnership with AP government.”
Meanwhile, Mumbai-based BPO Firstsource process excellence EVP Chandeep Singh bagged the professional excellence award for 2008.
According to a company peer, Chandeep Singh has transformed the quality processes in the company ever since he joined. “We now try to make operations people talk about quality. We are training them in process excellence to drive up bottomline and sales. We have deputed a back belt at each of our seven overseas buyout locations acquired in the last seven years, Mr Singh adds. On the other hand, Genpact CTO SV Ramanna bagged the operational excellence and quality award.
The award for operational excellence and quality recognises companies that have demonstrated capabilities to deliver on organisation goals and also improve performance over time.
Meanwhile, the Indiatimes BPO technology award went to HCL BPO. Many companies were nominated for the 2008 BPO innovator of the year. These include Citigroup Global Services, which was bought by TCS recently for $505 million. Other big nomination was Firstource, the Mumbai-based BPO which has with operations across the US, UK, Argentina and the Philippines.
But beating all, the 2008 BPO Innovator of the Year was bagged by Adventity, a KPO (Knowledge Process Outsourcing) company specializing in transaction processing services across hospitality, banking and airline industry.
AbsolutData is
emerging co
NEW DELHI: The 2008 Indiatimes BPO Award for emerging company of the year was given to AbsolutData. California-headquartered AbsolutData Research & Analytics provides consulting-oriented advanced analytics and market research services to organisations globally. The KPO has an India delivery centre in New Delhi. Says AbsolutData executive vice-president and co-founder Suhale Kapoor: “We are delighted to receive the award. In the long run, both BPO and KPO services will remain in vogue. But we decided to venture into KPO-services like market research analytics as they are difficult to replicate. Moreover, it’s much more rewarding. An analytical process like market research can fetch anywhere between $20 to $50 per hour billing rate compared to $10 per hour for typical voice-based BPO services. Year-on-year we have been growing at 135% despite the slowdown.”—Our Bureau

Infosys: A tale of transformation

Infosys is moving up the value chain to become a trusted transformation partner of customers. Knowledge@Wharton reports how Infosys is evolving as companies seek new technology solutions to address changing business needs.

In the article, Infosys Chairman and Chief Mentor N.R. Narayana Murthy says that to become a transformation agent, Infosys must provide compelling business value to customers through domain knowledge and consulting experience.

In the journey to provide transformational value to customers, Infosys effected restructuring within the organization. The ‘One Infy’ experience provides more integrated solutions and deepens transformational capabilities.

Infosys has added new service lines such as consulting and package implementation, business process outsourcing, infrastructure management, testing and systems integration.

Infosys is focusing on developing intellectual property, providing robust solutions and introducing new pricing models. Infosys now provides offerings on a software-as-a-service model and a platform-based BPO solution for procure-to-pay services.

Infosys CEO on the dynamics of outsourcing

Outsourcing is driven by customers, says Infosys CEO Kris Gopalakrishnan. In an interview with FT.com, he discusses how Infosys delivers end-to-end services to meet the growing needs of global companies.

Kris believes that Infosys offers global companies a competitive advantage by attracting the best talent. He adds that Infosys’ customers benefit from Infosys’ ability to manage global teams, add value, year after year; and manage business growth.

Kris adds that there will be significant opportunities in the wake of the current financial crisis. According to him, mergers of companies will require IT integration. Restructuring of financial services companies will open up opportunities for the IT industry.

Infosys’ Global Education Center spends Rs.750 crore yearly on training

How does a global software company develop a world-class workforce when the curriculum of universities cannot keep pace with the Flat World? By establishing a network of training centers within the organization.

Infosys has nine training centers in India. The Global Education Center at Mysore accommodates up to 13,500 new recruits. Infosys invests an average of Rs. 2.50 lakh on training a potential employee over a period of 16 weeks.

The Hindu reports that Infosys engages 510 engineering colleges nationwide to make the curriculum relevant to industry and oriented towards employment. Infosys’ Campus Connect program trains the faculty on the skills to be imparted to students and integrating software engineering into the curriculum.

Ideas to change lives, solutions to transform industry: Nandan Nilekani

How does one address climate change and provide solutions for the retail industry at the same time? By blending engineering skills with workable solutions, according to Nandan Nilekani, Co-Chairman, Infosys.

Nandan’s leadership is characterized by getting deeply involved in issues to create a “seminal impact”. He offers solutions by using engineering principles to grasp moving parts and deconstruct an issue into challenges, constraints, assets and advantages.

Mint Lounge describes Nandan as an ideas person who is focused on solutions. Nandan believes in issues that have a “multiplier” effect. He says that by lending his voice, he gives momentum to issues such as environment sustainability and legal reform.

His unique style of leadership is summed up by N. R. Narayana Murthy, Chairman of the Board and Chief Mentor, Infosys: “A good leader is one who can connect a bird’s-eye view with a worm’s-eye view of the world. Nandan is very good with the bird’s-eye-view.”

Infosys IT solutions to boost power sector in India

The Ministry of Power of the Government of India is partnering with the Center for Study of Science, Technology and Policy (CSTEP), a research organization, and Infosys to develop advanced IT solutions for the generation, transmission and distribution of power. CSTEP and Infosys will apply IT to enhance the quality of service and streamline the functioning of the power sector.

In 2002, the Indian Government constituted a Task Force to identify new developments in IT related to power distribution, undertake pilot projects and make power applications more consumer-friendly. The task force was headed by Nandan Nilekani, Co-Chairman, Infosys.

Convert global delivery model into a competitive advantage: Infosys CEO

Infosys helps companies become more flexible, adaptive and resilient during an economic downturn through innovative business models and new services, says Infosys CEO Kris Gopalakrishnan. According to him, Infosys provides better return on IT investments by extracting maximum value from offshoring.

In an interview with The Economic Times, Kris discusses how Infosys is addressing the challenges of an economic slowdown. He spells out his vision to make Infosys the best place to work for globally.

Transparency and collaboration are catalysts of growth: Infosys COO

Indian companies need to share their experiences and learn from others to increase their global footprint,

according to Infosys Chief Operating Officer S.D. Shibulal. To grow globally, Indian companies must address

challenges in deal-making, leadership development, post-merger integration and management, and entry

strategies for different markets. He adds that transparency and collaboration will accelerate the creation

of Indian multinational corporations.

Shibulal shared Infosys’ experience of training leaders in ‘India Inc. Going Global’, an experience-sharing

and peer-learning program of the Confederation of Indian Industry (CII).