Infosys BPO wins Indiatimes ‘company of the year’ award Our Bureau NEW DELHI

INFOSYS BPO was awarded the company of the year while its head Amitabh Chaudhary was awarded as the CEO of the year for taking the company to new heights in less than three years at the Indiatimes BPO Awards 2008 organised in the capital last week.
Mr Choudhary said: “Getting the award brings a sense of personal achievement but it’s my entire team I attribute this success to. Infosys BPO has become much more globally present company in every sphere of world in the last three years. But we are looking at scaling up global workforce, becoming a trusted transformation player and offering more platforms (not just FTE-based) over the next three years.”
The ‘most admired company to work for’ award went to India’s largest BPO Genpact while Satyam Group’s nonprofit venture, the Byrraju Foundation, won the social catalyst award. The Byrraju Foundation is a non-profit organisation set up in 2001 in the memory of Late Byrraju Satyanarayana Raju, the founder of the Satyam Group of companies (including Satyam Computer Services). The Foundation currently works in 180 villages in six districts of Andhra Pradesh (East Godavari, West Godavari, Krishna, Guntur, Ranga Reddy and Visakhapatnam) impacting lives of nearly one million people.
Says Byrraju Foundation CEO Verghese Jacob: “The foundation has adopted 199 villages. Some significant innovations over the last year are five active rural BPOs being run serving some of the leading Indian corporates. We have established 300 model schools in partnership with AP government.”
Meanwhile, Mumbai-based BPO Firstsource process excellence EVP Chandeep Singh bagged the professional excellence award for 2008.
According to a company peer, Chandeep Singh has transformed the quality processes in the company ever since he joined. “We now try to make operations people talk about quality. We are training them in process excellence to drive up bottomline and sales. We have deputed a back belt at each of our seven overseas buyout locations acquired in the last seven years, Mr Singh adds. On the other hand, Genpact CTO SV Ramanna bagged the operational excellence and quality award.
The award for operational excellence and quality recognises companies that have demonstrated capabilities to deliver on organisation goals and also improve performance over time.
Meanwhile, the Indiatimes BPO technology award went to HCL BPO. Many companies were nominated for the 2008 BPO innovator of the year. These include Citigroup Global Services, which was bought by TCS recently for $505 million. Other big nomination was Firstource, the Mumbai-based BPO which has with operations across the US, UK, Argentina and the Philippines.
But beating all, the 2008 BPO Innovator of the Year was bagged by Adventity, a KPO (Knowledge Process Outsourcing) company specializing in transaction processing services across hospitality, banking and airline industry.
AbsolutData is emerging co
NEW DELHI: The 2008 Indiatimes BPO Award for emerging company of the year was given to AbsolutData. California-headquartered AbsolutData Research & Analytics provides consulting-oriented advanced analytics and market research services to organisations globally. The KPO has an India delivery centre in New Delhi. Says AbsolutData executive vice-president and co-founder Suhale Kapoor: “We are delighted to receive the award. In the long run, both BPO and KPO services will remain in vogue. But we decided to venture into KPO-services like market research analytics as they are difficult to replicate. Moreover, it’s much more rewarding. An analytical process like market research can fetch anywhere between $20 to $50 per hour billing rate compared to $10 per hour for typical voice-based BPO services. Year-on-year we have been growing at 135% despite the slowdown.”—Our Bureau