Infosys: A tale of transformation

Infosys is moving up the value chain to become a trusted transformation partner of customers. Knowledge@Wharton reports how Infosys is evolving as companies seek new technology solutions to address changing business needs.

In the article, Infosys Chairman and Chief Mentor N.R. Narayana Murthy says that to become a transformation agent, Infosys must provide compelling business value to customers through domain knowledge and consulting experience.

In the journey to provide transformational value to customers, Infosys effected restructuring within the organization. The ‘One Infy’ experience provides more integrated solutions and deepens transformational capabilities.

Infosys has added new service lines such as consulting and package implementation, business process outsourcing, infrastructure management, testing and systems integration.

Infosys is focusing on developing intellectual property, providing robust solutions and introducing new pricing models. Infosys now provides offerings on a software-as-a-service model and a platform-based BPO solution for procure-to-pay services.